Getting started with email drip campaigns

Our automated email campaigns allow you to reach out to your recent customers over time to facilitate a steady stream of reviews. Follow the steps below to get the most out of your campaign. 1) Customize/set up your campaign Before accessing any campaign features, you must first complete the initial campaign setup by filling out […]

Read More

Can I deactivate a recipient only after they’ve clicked out to a review site?

Set Deactivate recipients on clickthrough? to Yes Applies to email and text campaign recipients You can deactivate a recipient based on three possible actions: open, click, or clickthrough. Deactivating a recipient on clickthrough means that they must click an outbound link from your landing page in order to be sent to the Inactive recipients list. By default, the deactivation trigger link will be the […]

Read More

What happens when a recipient clicks an email’s unsubscribe link?

What they see will vary somewhat depending on the type of email from which they’re unsubscribing. Review notifications, scheduled reports, and system emails We provide a special unsubscribe interface for emails that fall into the following categories: Review notifications: review alerts, direct review notifications, customer feedback submissions Scheduled reports System emails: Facebook integration error messages, […]

Read More

What are the different placeholders that I can use in my campaign emails and text messages?

We provide a number of custom placeholders that you can use to input custom information specific to your profile or individual recipients. Available placeholders [[first_name]] will display the recipient’s first name as entered when uploaded [[last_name]] will display the recipient’s last name as entered when uploaded [[profile-name]] will display the profile’s names as entered in Business Name in Dashboard > […]

Read More

How do I add a custom unsubscribe link or footer to my campaign emails?

Create a new custom message from scratch Make sure to use our [[unsubscribe]] placeholder. We recommend retaining the [[profile_address]] placeholder. Custom unsubscribe links can only be applied to custom email templates – so you’ll want to have created your custom email template before following the instructions below. Once you’ve created the rest of your email […]

Read More

How do I bulk-edit my drip campaign emails for all of my business locations?

These instructions are for multi-location businesses only. Prerequisites: Setup the email drip campaign on the parent profile of your multi-location business Navigate to the top-level, parent profile of your multi-location business. and make your desired edits to the email campaign content. Once you have finished customizing your campaign sequence and content, click the Copy Campaign to Sub-profiles […]

Read More