What happens when a recipient clicks an email’s unsubscribe link?

What they see will vary somewhat depending on the type of email from which they’re unsubscribing. Review notifications, scheduled reports, and system emails We provide a special unsubscribe interface for emails that fall into the following categories: Review notifications: review alerts, direct review notifications, customer feedback submissions Scheduled reports System emails: Facebook integration error messages, […]

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What are the different placeholders that I can use in my campaign emails and text messages?

We provide a number of custom placeholders that you can use to input custom information specific to your profile or individual recipients. Available placeholders [[first_name]] will display the recipient’s first name as entered when uploaded [[last_name]] will display the recipient’s last name as entered when uploaded [[profile-name]] will display the profile’s names as entered in Business Name in Dashboard > […]

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How do I bulk-edit my drip campaign emails for all of my business locations?

These instructions are for multi-location businesses only. Prerequisites: Setup the email drip campaign on the parent profile of your multi-location business Navigate to the top-level, parent profile of your multi-location business. and make your desired edits to the email campaign content. Once you have finished customizing your campaign sequence and content, click the Copy Campaign to Sub-profiles […]

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How can I see if a recipient has opened, clicked, bounced, or unsubscribed from a campaign email?

Use the Activity tab to see what actions recipients have taken with your campaign emails Track opens, clicks, unsubscribes, and bounces Automatically unsubscribe recipients who have opened or clicked through an email Activity is logged in the Activity column. Opened means that the recipient opened the email, but did not click the link to the landing page inside Clicked means that […]

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How do I deactivate recipients who have opened or clicked my campaign email?

You can automatically deactivate any recipients that either click or open a review invite campaign email by going to Dashboard > Invites > Recipients > Activity. For your preferred feature, click the No text to toggle Yes instead. When Yes is toggled, recipients will be automatically moved to the Inactive list when they have completed the indicated action.

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Getting started with email drip campaigns

Our automated email campaigns allow you to reach out to your recent customers over time to facilitate a steady stream of reviews. Follow the steps below to get the most out of your campaign. 1) Customize/set up your campaign Before accessing any campaign features, you must first complete the initial campaign setup by filling out […]

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How can I avoid my drip campaign emails getting caught in spam filters?

Spam filter issues are notoriously complex and difficult to pinpoint. That said, we do periodically test email deliverability and monitor for systemic issues with our messages being flagged as spam (e.g. a black-listed IP sender address or similar) – and will address any that arise. There are many factors that determine whether a message gets flagged, many […]

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