Does the system prevent adding duplicate email addresses to my campaign?

Addresses on the Inactive recipients list cannot be re-added until they have expired or been removed. Duplicate CSV/XLSX entries and addresses on the Inactive list OR matching any addresses already on the Active or Pending Recipients list will be automatically removed Our system prevents the addition of duplicate email addresses across the board. As long as the address is […]

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How do I unblock a recipient email address?

Unblock and reactivate an email address Useful for users and employees who include themselves on campaign recipient lists Not recommended for re-adding customers Many users like to include themselves or an employee on their campaign recipient list in order to confirm and see what’s going out to their customers (and how – for the purpose […]

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Why do I have only 100 active recipient spots at a time?

Why do we limit you to 100 active recipients at a time? By capping the active recipient list, we’re doing two things: Protecting you from spam detection Ensuring a steady trickle of reviews instead of a sudden flood, making your business more trustworthy in the eyes of both review site algorithms and your potential customers. Note […]

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Why are my outgoing emails showing me as “unknown sender”?

If your outgoing emails are displaying like this: …or otherwise strangely, it’s typically because you are including a comma in your sender name. When used in a sender name, commas and semicolons tend to cause display issues. This is because most email clients interpret commas and semicolons as the ‘dividing line’ between two email addresses. […]

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How do I export my campaign data?

See also: VIDEO – How to export campaign data in a CSV Generate and download a CSV spreadsheet with your recipients and campaign statistics You are able to generate CSV spreadsheets containing campaign stats for all of your pending, active, and inactive recipients. You can also generate a CSV spreadsheet with stats for all of your archived recipients – […]

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Are email recipients automatically deactivated when they write a review?

What happens after an Active recipient writes a review An Active recipient will be automatically deactivated under one of the following conditions: If they submit a review directly to your review funnel landing page, meaning: They’ve submitted a review using the ‘Review Now’ button on your landing page You’re using the ‘Review First’ funnel layout on your […]

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How do I delete an email from my automated email sequence?

See also: VIDEO – How to add or delete an email from your automated email sequence Permanently remove an email from your automated drip campaign sequence. Navigate to Dashboard > Invites > Email.   On the left side of the screen, select the email you wish to delete and click the Remove button. Note that this […]

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How do I manually deactivate or delete a recipient?

Manually move a recipient to the Inactive list Delete a recipient entirely If you need to remove an address from the active recipients list before it automatically becomes inactive, you can do so manually. To manually deactivate a recipient, navigate to Dashboard > Invites > Recipients. Click the green ‘check mark’ next to their name until it turns […]

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