Why can’t I have more than 100 active recipients at a time?

Why do we limit you to 100 active recipients at a time? By capping the active recipient list, we’re doing two things: Protecting you from spam detection Ensuring a steady trickle of reviews instead of a sudden flood, making your business more trustworthy in the eyes of both review site algorithms and your potential customers. Note […]

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Why are my outgoing emails showing me as “unknown sender”?

If your outgoing emails are displaying like this: …or otherwise strangely, it’s typically because you are including a comma in your sender name. When used in a sender name, commas and semicolons tend to cause display issues. This is because most email clients interpret commas and semicolons as the ‘dividing line’ between two email addresses. […]

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How do I export my campaign data?

See also: VIDEO – How to export campaign data in a CSV Generate and download a CSV spreadsheet with your recipients and campaign statistics You are able to generate CSV spreadsheets containing campaign stats for all of your pending, active, and inactive recipients. For each contact, you can see: How many emails in the sequence […]

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Are email recipients automatically deactivated when they write a review?

What happens after an Active recipient writes a review An Active recipient will be automatically deactivated under one of the following conditions: If they submit a review directly to your review funnel landing page, meaning: They’ve submitted a review using the ‘Review Now’ button on your landing page You’re using the ‘Review First’ funnel layout on your […]

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How do I delete an email from my automated email sequence?

See also: VIDEO – How to add or delete an email from your automated email sequence Permanently remove an email from your automated drip campaign sequence. Navigate to Dashboard > Invites > Email.   On the left side of the screen, select the email you wish to delete and click the Remove button. Note that this […]

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How do I manually deactivate or delete a recipient?

Manually move a recipient to the Inactive list Delete a recipient entirely If you need to remove an address from the active recipients list before it automatically becomes inactive, you can do so manually. To manually deactivate a recipient, navigate to Dashboard > Invites > Mailing List. Click the green ‘check mark’ next to their name until […]

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How do I add another email to my drip campaign sequence?

See also: VIDEO – How to add or delete an email from your automated email sequence Add another email to your automated email drip campaign sequence Note: Changes made to your email sequence will not apply to existing active recipients. Only recipients activated after changes are made will receive the revised sequence.   Navigate to Dashboard […]

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What are pending, active, and inactive recipients?

Pending recipients have been uploaded into the system but are not yet receiving your campaign emails Active recipients are currently receiving drip campaign emails Inactive recipients have either received all emails, unsubscribed, or submitted a review directly to your landing page (i.e. not to any third-party site) Recipients on all lists cannot be re-added (pending […]

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