How do I know if a recipient is getting my emails or text messages?

Check the ‘active recipients’ list to see when the last email was sent This process also applies to inactive recipients Use the Email/Text activity tab Ultimately, whether or not a campaign message lands in a recipient’s inbox depends on multiple factors out of our control: email server configuration, inbox configuration, and inbox status, to name a few. […]

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How do I unblock a recipient email address or phone number?

Unblock and reactivate an email address or phone number Useful for users and employees who include themselves on campaign recipient lists Not recommended for re-adding customers except upon request Many users like to include themselves or an employee on their campaign recipient list in order to confirm and see what’s going out to their customers […]

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Why do I have only 100 active recipient spots at a time?

Why do we limit you to 100 active recipients at a time? By capping the active recipient list, we’re doing two things: Protecting you from spam detection Ensuring a steady trickle of reviews instead of a sudden flood, making your business more trustworthy in the eyes of both review site algorithms and your potential customers. Note […]

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Why are my outgoing emails showing me as “unknown sender”?

If your outgoing emails are displaying like this: …or otherwise strangely, it’s typically because you are including a comma in your sender name. When used in a sender name, commas and semicolons tend to cause display issues. This is because most email clients interpret commas and semicolons as the ‘dividing line’ between two email addresses. […]

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How do I export my campaign data?

See also: VIDEO – How to export campaign data in a CSV Generate and download a CSV spreadsheet with your recipients and campaign statistics You are able to generate CSV spreadsheets containing campaign stats for all of your pending, active, and inactive recipients. You can also generate a CSV spreadsheet with stats for all of your archived recipients – […]

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Are email recipients automatically deactivated when they write a review?

What happens after an Active recipient writes a review An Active recipient will be automatically deactivated under one of the following conditions: If they submit a review directly to your review funnel landing page, meaning: They’ve submitted a review using the ‘Review Now’ button on your landing page You’re using the ‘Review First’ funnel layout on your […]

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