What happens when a recipient clicks an email’s unsubscribe link?

What they see will vary somewhat depending on the type of email from which they’re unsubscribing. Review notifications, scheduled reports, and system emails We provide a special unsubscribe interface for emails that fall into the following categories: Review notifications: review alerts, direct review notifications, customer feedback submissions Scheduled reports System emails: Facebook integration error messages, […]

Read More

What is a shortname?

A shortname is the portion of your landing page URL that appears after the domain name. You create a shortname when you create a new profile. For example, in the URL http://myreviews.com/mybusiness mybusiness is the shortname. Please note that a profile will still have a shortname even if you are hosting it on a dedicated domain or subdomain […]

Read More

What languages do you currently support?

Languages apply only to your landing page. The dashboard is currently English-only. You can translate your landing pages and review site instructions to the following languages: English Spanish French German Danish Dutch Polish Italian Portuguese Romanian Not all review sites have translated instructions. Review site instructions without translations will be presented in English. If you would […]

Read More

How should I use the different URLs in the Google URLs box?

In light of continuing changes at Google, we’ve introduced a tool that automatically generates valid Google URLs for a variety of scenarios. Once you’ve connected a location to your account, our software will automatically generate these URLS. To access your unique Google URLs, first ensure you’ve connected your location. Then, click the URLs for this location button in […]

Read More

Can I customize the Review First layout?

Edit the text above each field of the ‘Review First’ layout Show/hide the ‘Email’ and ‘Phone Number’ fields and make them required or optional To modify the Review First layout, first ensure that you have activated it in Dashboard > Funnel > Setup.   To edit the default layout text and/or fields, go to Dashboard > Funnel […]

Read More

What happens when I add duplicate profiles to my landing page?

Using our ‘Connect a Location’ feature, you can upload as many profiles from a single review site as you would like. However, all duplicate profiles uploaded for a given review site will be toggled hidden by default. This configuration is useful for monitoring duplicate profiles on a given review site while only directing attention to your preferred […]

Read More

How does Facebook behave on mobile?

Note: We cannot guarantee continued support for this method or that it will work consistently across all mobile devices. If you encounter device-specific issues, please consider consulting Facebook’s Help Community. iOS A default Facebook link will open up a mobile version of the Facebook business page in-browser on the visitor’s mobile device. Be sure that […]

Read More