I’m a legal professional / law firm. How can I get started?

What you should know first The legal field poses unique challenges when it comes to getting clients to write online reviews. The sensitive and personal nature of a law firm’s work makes it more difficult to encourage clients to speak out about their experience. It helps to look at generating reviews for your firm as both […]

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I’m a medical or dental practice. How can I get started?

Please note: The HIPAA Privacy Rule regulates the use and disclosure of Protected Health Information (PHI) by medical service providers, among others. Like many user-operated online services, our platform gives you the tools for uploading, gathering and publishing information, and such tools can be used in both compliant and non-compliant ways. Healthcare providers should adopt […]

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I’m a small brick-and-mortar business. How can I get more and better reviews on third-party sites?

This guide is intended for restaurants, retailers, and similar storefront businesses. It offers some step-by-step instructions for getting your landing page and review campaign up and running. 1) Find your major review site listings across the web. Once you’ve created your account and logged into your dashboard, automatically search and load in links for your business’ existing […]

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I want to collect detailed customer feedback.

Requires: a customer survey hosted on a third-party site or an existing HTML-based survey form Use a direct link layout Use the ‘custom link’ button to connect to an outside survey form If you still want to ask happy customers for reviews, use a segmenting layout and add a custom contact form for unhappy customers […]

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How do I get the most out of my landing page?

Have specific campaign goals, e.g. “get more positive reviews on Google+” Use our suite of tools to bring traffic to your landing page Use review monitoring to facilitate a proactive approach to your customer relationships Our software aims to systematize and automate the review marketing and management process as much as possible — within the […]

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How many review site links can I monitor?

Just as you can add an unlimited number of review site links to your landing page, you can monitor an unlimited number of review site listings with review monitoring. You can also choose to show or hide any monitored link on your review funnel landing page (toggle this off by graying out the ‘check mark’ […]

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How do I auto-share my reviews to social media?

Note: This feature requires review monitoring Send out reviews on demand or automatically to Facebook and Twitter Include review as an image, text, or both Our social sharing feature allows you to publish your latest and greatest reviews to your Facebook or Twitter pages automatically. Link your accounts First, make sure that you are logged into […]

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Why is the Yelp link in the Review Funnel hidden?

You may notice after automatically loading in your review site links that your Yelp link (if you have one) is toggled off by default. Why do we do this? We believe it’s pragmatic to play by the rules that review site operators establish. Yelp, in particular, discourages businesses from asking for reviews. Doing so may be a […]

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How do I know if a recipient is getting my emails or text messages?

Check the ‘active recipients’ list to see when the last email was sent This process also applies to inactive recipients Use the Email/Text activity tab Ultimately, whether or not a campaign message lands in a recipient’s inbox depends on multiple factors out of our control: email server configuration, inbox configuration, and inbox status, to name a few. […]

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Do you have an affiliate program?

We don’t have a formal affiliate program. With our low month-to-month contracts, we decided there wasn’t enough room in them to offer a commission that justified the extra accounting. That said, we love referrals and are happy to arrange terms with established, frequent referrers.

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