How do I add a custom unsubscribe link or footer to my campaign emails?

Create a new custom message from scratch Make sure to use our [[unsubscribe]] placeholder. We recommend retaining the [[profile_address]] placeholder. Custom unsubscribe links can only be applied to custom email templates – so you’ll want to have created your custom email template before following the instructions below. Once you’ve created the rest of your email […]

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What can I do in “Manage > Defaults”?

Note: This feature is currently in private beta. Apply default settings for new profiles across your entire account New defaults can be overwritten through normal profile editing Defaults can be set for Content, Setup, Mail Templates, and add-ons It’s possible to set custom default settings for all new profiles created in your account. To access these default settings, […]

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How do I attribute reviews to an employee or promotion?

When running review acquisition campaigns, you may need more information than our standard reporting supplies. For example, you may want to track and incentivize results within your organization by, say, tracking which employee generates the most positive customer feedback and rewarding him/her. Our platform offers a simple and flexible tag system that allows you to […]

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Single Sign-On Documentation

Note: This feature is only available to Partner or Enterprise customers. Overview We provide Single Sign-On (SSO) capability to firms who wish to allow their users (e.g. members, clients, customers, franchisees, staff, etc.) to be seamlessly and securely logged into our dashboard without being prompted for a username and password. For security, SSO is currently […]

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What is the ‘Leads and Prospects’ tab and how do I use it?

Note: You must be white-labeling to access this feature. The Leads and Prospects tab collects all of your prospective clients in one place. You can access it from your brand dashboard. Select your brand from the top-left profile selector – it will be located at the bottom of the list (e.g. “Brand: Your Brand (reviews.yourbrand.com)”) The Leads […]

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How do I customize my performance reports? What are my options?

Custom reporting options allow you to add a custom title and include only the sections you want Include elements from prospect reports When generating a report in Dashboard > Reports, you can add a custom title and choose which sections you’d like to include in your report. Check the Customize report sections? box to see your options. By default, […]

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How do I setup the Joomla Review Stream module?

Note: This feature requires an API key, which is only available to users with an Agency plan. The default embeddable “Review Stream” widget is a Javascript widget loaded asynchronously. It is not indexed and has no SEO impact. If you use our Joomla module (or Drupal or WordPress versions), the content is presented in structured data markup and […]

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