How do I send out a review invite via text message (MMS, Campaigns)?

Text message drip campaigns and MMS are not available on legacy plans. Basic text messages are still available.   Invite your customers to visit your landing page via text message Collect mobile numbers via our native opt-in form You can quickly engage your customers in the review writing process by guiding them to your landing […]

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What is a shortname?

A shortname is the portion of your landing page URL that appears after the domain name. You create a shortname when you create a new profile. For example, in the URL http://myreviews.com/mybusiness mybusiness is the shortname. Please note that a profile will still have a shortname even if you are hosting it on a dedicated domain or subdomain […]

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Where can I find my negative customer feedback form submissions?

When a customer indicates that they are unhappy, they’re directed to our customer feedback form to address their concerns privately. If you’re using our default contact form, those submissions are logged in your Reviews tab. To access your contact form submissions go to Dashboard > Reviews > Customer Feedback. There, you’ll see a list of your […]

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Getting started with email drip campaigns

Our automated email campaigns allow you to reach out to your recent customers over time to facilitate a steady stream of reviews. Follow the steps below to get the most out of your campaign. 1) Customize/set up your campaign Before accessing any campaign features, you must first complete the initial campaign setup by filling out […]

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Can I add multiple review site links at once?

Use the multi-link feature to upload multiple review site links at once Review sites will be automatically identified and labeled Custom links will load in blank – don’t forget to add text or logo Use the multi-link button to quickly bulk-upload review site URLs for a location. To get started, navigate to Dashboard > Funnel > […]

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I’m a legal professional / law firm. How can I get started?

What you should know first The legal field poses unique challenges when it comes to getting clients to write online reviews. The sensitive and personal nature of a law firm’s work makes it more difficult to encourage clients to speak out about their experience. It helps to look at generating reviews for your firm as both […]

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I’m a medical or dental practice. How can I get started?

Please note: The HIPAA Privacy Rule regulates the use and disclosure of Protected Health Information (PHI) by medical service providers, among others. Like many user-operated online services, our platform gives you the tools for uploading, gathering and publishing information, and such tools can be used in both compliant and non-compliant ways. Healthcare providers should adopt […]

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I’m a small brick-and-mortar business. How can I get more and better reviews on third-party sites?

This guide is intended for restaurants, retailers, and similar storefront businesses. It offers some step-by-step instructions for getting your landing page and review campaign up and running. 1) Find your major review site listings across the web. Once you’ve created your account and logged into your dashboard, automatically search and load in links for your business’ existing […]

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I want to collect detailed customer feedback.

Requires: a customer survey hosted on a third-party site or an existing HTML-based survey form Use a direct link layout Use the ‘custom link’ button to connect to an outside survey form If you still want to ask happy customers for reviews, use a segmenting layout and add a custom contact form for unhappy customers […]

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