Getting Started Guide

Add links for all of your review site listings Choose a layout for your review funnel landing page Send customers to your landing page Welcome aboard! This guide will help you quickly set up your landing page so you can start getting more and better reviews for your business. Now that you have an account, make sure you’re […]

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Getting started with email drip campaigns

Our automated email campaigns allow you to reach out to your recent customers over time to facilitate a steady stream of reviews. Follow the steps below to get the most out of your campaign. 1) Customize/set up your campaign Before accessing any campaign features, you must first complete the initial campaign setup by filling out […]

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Getting Started with Review Monitoring

Add Review Monitoring to keep track of activity on an unlimited number of review sites Configure review alerts Automatically stream your latest and greatest reviews to your website and social media profiles Review Monitoring allows you to see review activity across all of your review site links in near real-time, receive email alerts whenever new reviews […]

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Getting started with a multi-location business

Set up a profile for a business with more than one location, branch, or professional. 1) Convert your profile First, create a new profile for one location of your business as you would any other. You can add in details now or later. To begin setting up a multi-location review funnel, navigate to Dashboard > Funnel > Links > […]

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How do I send out a review invite via text message (MMS, Campaigns)?

Text message drip campaigns and MMS are not available on legacy plans. Basic text messages are still available.   Invite your customers to visit your landing page via text message Collect mobile numbers via our native opt-in form You can quickly engage your customers in the review writing process by guiding them to your landing […]

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What is a shortname?

A shortname is the portion of your landing page URL that appears after the domain name. You create a shortname when you create a new profile. For example, in the URL http://myreviews.com/mybusiness mybusiness is the shortname. Please note that a profile will still have a shortname even if you are hosting it on a dedicated domain or subdomain […]

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Where can I find my negative customer feedback form submissions?

When a customer indicates that they are unhappy, they’re directed to our customer feedback form to address their concerns privately. If you’re using our default contact form, those submissions are logged in your Reviews tab. To access your contact form submissions go to Dashboard > Reviews > Customer Feedback. There, you’ll see a list of your […]

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Can I add multiple review site links at once?

Use the multi-link feature to upload multiple review site links at once Review sites will be automatically identified and labeled Custom links will load in blank – don’t forget to add text or logo Use the multi-link button to quickly bulk-upload review site URLs for a location. To get started, navigate to Dashboard > Funnel > […]

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