How can I respond to Facebook or Google reviews directly from my dashboard?

Please note: If you do not see this option in your dashboard, please contact your account administrator. If you are an account administrator, click here for setup instructions.   Once your Google My Business (GMB) or Facebook Business Manager (FBM) account is integrated by your account administrator, you will see a new Respond option for Google and/or Facebook […]

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What happens when a recipient clicks an email’s unsubscribe link?

What they see will vary somewhat depending on the type of email from which they’re unsubscribing. Review notifications, scheduled reports, and system emails We provide a special unsubscribe interface for emails that fall into the following categories: Review notifications: review alerts, direct review notifications, customer feedback submissions Scheduled reports System emails: Facebook integration error messages, […]

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How can I respond to reviews from the dashboard?

Under Dashboard > Reviews > All Reviews, each review in the list has a Respond button. Depending on the review site and how it structures its webpages, the Respond button will take you to either the review site listing or the review itself. Note that you will still need to log into your business owner account on all applicable […]

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How do I export report data in a CSV?

Please note: This feature is not available with Trial or Marketer accounts   When generating or scheduling a report, you can optionally include a CSV containing some review data from the report. To include the CSV as part of your report, make sure the Include CSV? box is checked when generating or scheduling your report: If scheduling […]

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How do I export my negative customer feedback submissions?

Export customer feedback via Dashboard > Reviews > Customer Feedback > Export to CSV To export all submissions collected via the customer feedback form, first go to Dashboard > Reviews > Customer Feedback. Click Export to CSV. You’ll be prompted to save the file to your computer. The final exported CSV will look something like this: The CSV contains […]

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How do I export my directly collected reviews?

If you’ve used the Review First layout or the Review Now button to collect reviews directly via your landing page (without first directing visitors to a third-party review site), you can export reviews collected to a .CSV spreadsheet. Note: reviews collected directly via our platform belong to you. This functionality is not available for third-party reviews. […]

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Review Monitoring is not pulling in my Facebook reviews.

Facebook reviews not showing up? Be sure that you don’t have any privacy restrictions on your Facebook page, such as country or age restrictions. Our system can’t monitor the page if it can’t see it! An easy way to test and see if privacy restrictions are the root of your issue is to open the Facebook page […]

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