Getting Started with Review Monitoring

Add Review Monitoring to keep track of activity on an unlimited number of review sites Configure review alerts Automatically stream your latest and greatest reviews to your website and social media profiles Review Monitoring allows you to see review activity across all of your review site links in near real-time, receive email alerts whenever new reviews […]

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How do I set up the WordPress Review Stream plugin?

Note: This feature requires an API key, which is only available to users with an Agency plan. The default embeddable “Review Stream” widget is a Javascript widget loaded asynchronously. It is not indexed and has no SEO impact. If you use our WordPress plugin (or Joomla or Drupal modules), the content is presented in structured […]

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How can I respond to Facebook or Google reviews directly from my dashboard?

Please note: If you do not see this option in your dashboard, please contact your account administrator. If you are an account administrator, click here for setup instructions.   Once your Google My Business (GMB) or Facebook Business Manager (FBM) account is integrated by your account administrator, you will see a new Respond option for Google and/or Facebook […]

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What happens when a recipient clicks an email’s unsubscribe link?

What they see will vary somewhat depending on the type of email from which they’re unsubscribing. Review notifications, scheduled reports, and system emails We provide a special unsubscribe interface for emails that fall into the following categories: Review notifications: review alerts, direct review notifications, customer feedback submissions Scheduled reports System emails: Facebook integration error messages, […]

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How can I respond to reviews from the dashboard?

Under Dashboard > Reviews > All Reviews, each review in the list has a Respond button. Depending on the review site and how it structures its webpages, the Respond button will take you to either the review site listing or the review itself. Note that you will still need to log into your business owner account on all applicable […]

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How do I export report data in a CSV?

Please note: This feature is not available with Trial or Marketer accounts   When generating or scheduling a report, you can optionally include a CSV containing some review data from the report. To include the CSV as part of your report, make sure the Include CSV? box is checked when generating or scheduling your report: If scheduling […]

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How do I export my negative customer feedback submissions?

Export customer feedback via Dashboard > Reviews > Customer Feedback > Export to CSV To export all submissions collected via the customer feedback form, first go to Dashboard > Reviews > Customer Feedback. Click Export to CSV. You’ll be prompted to save the file to your computer. The final exported CSV will look something like this: The CSV contains […]

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How do I attribute reviews to an employee or promotion?

When running review acquisition campaigns, you may need more information than our standard reporting supplies. For example, you may want to track and incentivize results within your organization by, say, tracking which employee generates the most positive customer feedback and rewarding him/her. Our platform offers a simple and flexible tag system that allows you to […]

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