How do I reset a user’s password?

If you are a sub-user and have forgotten your password, please contact your account administrator – they will be able to send you a password reset email. Restore a user’s access to their login by resetting their password To reset a user’s password, navigate to Manage > User Accounts. In the user list, find the […]

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How do I unblock a recipient email address?

Unblock and reactivate an email address Useful for users and employees who include themselves on campaign recipient lists Not recommended for re-adding customers Many users like to include themselves or an employee on their campaign recipient list in order to confirm and see what’s going out to their customers (and how – for the purpose […]

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Why are my outgoing emails showing me as “unknown sender”?

If your outgoing emails are displaying like this: …or otherwise strangely, it’s typically because you are including a comma in your sender name. When used in a sender name, commas and semicolons tend to cause display issues. This is because most email clients interpret commas and semicolons as the ‘dividing line’ between two email addresses. […]

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