How is the ‘Overall Score’ on the prospect and performance reports calculated?

The overall reputation score is algorithmically determined and considers the following factors in various degrees of weight: Aggregate rating (total and per channel) Rating trend (recent vs. historical) Review volume (total and per channel) Recency of review activity (total and per channel) Channel coverage (where is the business listed, claimed and rated?) Note that the score […]

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How do I white-label my dashboard?

If you’re planning on giving clients access to their landing page dashboards or reselling our platform as a self-service solution, you may be interested in white-labeling your dashboard, completely stripping our software of all traces of our branding. We are able to provide and perform this service for an additional, at-cost annual fee. If you’re interested […]

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How do I add a brand?

Adding a brand allows you to white-label assets across our platform, including: Prospect and client reports Client-facing tools, e.g. shared invite forms Emails to clients The entire dashboard (for an additional annual cost) To add a brand, go to Manage > Brands and click the Add a Brand button.   Select a brand name and associate it with […]

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How do I add my Review Stream to my Facebook page?

Automatically stream your latest and greatest reviews to Facebook To get your Review Stream on Facebook, you will first need to add a new dedicated tab to your Facebook business page using any third-party app that lets you add tabs that contain HTML. Here are some apps that our customers use: https://apps.facebook.com/static_html_plus https://apps.facebook.com/iframehost-a Then, the process is just […]

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What are my domain options for white-labeling landing pages and other assets?

Configure the domain and brand that your business or client “lives” under As an advanced-level user, you have the flexibility to manage multiple brands within our dashboard so that each business you onboard can be configured to use shared or custom branding. You can think of the options in terms of where the core review funnel landing page lives: on […]

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How do I customize the “Review Us” button widget?

We provide you an easy copy-and-paste embeddable widget that renders a “Review Us” button on your website and opens your “review funnel” interaction directly on-site. If you want to change the look and feel of the “Review Us” button or replace the default button with your own text or image, this article explains how. Depending […]

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