The HIPAA Privacy Rule regulates the use and disclosure of Protected Health Information (PHI) by medical service providers, among others. Like many user-operated online services, our platform gives you the tools for uploading, gathering and publishing information, and such tools can be used in both compliant and non-compliant ways. Healthcare providers should adopt practices that do not compromise their obligations with respect to PHI under HIPAA.
The expected use of our platform complies with HIPAA in that it does not involve disclosure or use of “protected health information”, defined as personally-identifiable information about a patient’s medical conditions or care. Review requests should therefore not disclose any information about the patient’s health or care. Patients who willingly write reviews for public consumption, either on our platform or via third-party review publishers such as Google and Yelp, have agreed to make that information public with an attribution that they themselves define.
Further, our platform encrypts and stores any communications other than reviews written for public consumption only under gated, password-protected access through an encrypted connection. Communications can be collected via encrypted forms and access only by the parties you allow. We therefore support end-to-end privacy and encryption of all patient messages compliant with HIPAA and other privacy regulations.
Of course, since users have the ability to use our tools as they wish, flouting these rules or adopting bad security policies, users are ultimately responsible for the patient privacy mandate.
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