- Use the URL redirect option to send happy and/or unhappy customers out to another website for follow-up
If you do not want to follow up on the landing page or via email, you can redirect happy and unhappy customers to a separate URL after they’ve submitted their review (you can set up unique redirects for happy and unhappy customers).
This feature is useful for linking out to detailed feedback forms, survey sites, or other information collection interfaces.
To set up your redirect, navigate to Dashboard > Funnel > Content > Interaction Design. Then simply select the ‘URL’ option in either ‘Happy Customers’, ‘Unhappy Customers’, or both, and type in the URL of your chosen destination.
Make sure to scroll down and click the Update Content button to save all changes.