You can deactivate a recipient based on three possible actions: open, click, or clickthrough.
Deactivating a recipient on clickthrough means that they must click an outbound link from your landing page in order to be sent to the Inactive recipients list.
By default, the "clickthrough" deactivation trigger link will be the outbound link within the pop-up instructions (like below). If you have Skip instructions? toggled for a link, the trigger link will simply be the review site button.
To change your setting to Deactivate recipients on clickthrough, simply navigate to Dashboard > Invites > Recipients > Email Activity and adjust the settings in the top-right corner of the table as follows:
It's important to keep Deactivate Recipients on open? and Deactivate recipients on click? set to No. If they're set to Yes, recipients will be deactivated before they have clicked out to a review site from your landing page, rendering the Deactivate recipients on clickthrough setting useless.
Please note: this change will apply to all future active recipients. It will not apply retroactively to your existing active recipients.