Please note: If you do not see this option in your dashboard, please contact your account administrator. If you are an account administrator, click here for setup instructions.
Once your Google My Business (GMB) or Facebook Business Manager (FBM) account is integrated by your account administrator, you will see a new Respond option for Google and/or Facebook reviews in Dashboard > Reviews > All Reviews. For any given Google or Facebook review, you can respond directly from the Reviews tab by clicking the Respond NOW button.
After clicking, a modal pop-up will appear. Create or edit your response here, and click Create/Update Response when finished.
That’s it! Your response will appear on your listing. You can Click to view on Google/Facebook to confirm that your response has been posted.