White-Labeling

• What are my domain options for white-labeling landing pages and other assets?
• How do I use a custom domain for my landing page?

Text Message Campaigns (SMS)

• How do I send out a review invite via text message (MMS, Campaigns)?
• How can I limit how many text messages a profile can send each month?

Review Stream

• How do I show the Review Stream on my landing page?
• Why doesn't the Review Stream show the full review text?
• How do I manually add an existing review to my review stream?
• How do I create a CSV/XLSX file for bulk adding old reviews to my review stream?
• How do I upload my reviews CSV/XLSX to manually bulk add reviews to my review stream?
• I made changes to my review stream. Why haven't my changes appeared yet?

Multi-Location

• What are the different multi-location landing page layouts?
• How do I set or change images in the 'Page Images' layout?
• How do I set a default logo that will display on my top-level landing page and all of my location landing pages?
• How do I revert my multi-location profile to a single location?

Your Review Site Links

• How do I highlight a preferred review site link on my landing page?
• How do I turn off the review posting instructions on my review site links?
• How do I make a review site link only visible to desktop or mobile users?
• How do I collect reviews directly on my landing page without sending customers to another review site?
• What is the 'Review Now' button and how do I use it?
• Can I add multiple review site links at once?

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Notifications

• How do I send email notifications to additional recipients?
• How do I CC review alert emails?
• How do I change my review alert settings?

Reports

• What are performance reports?
• How do I generate a performance report for my client?
• How do I schedule a recurring performance report?
• How do I customize my performance reports? What are my options?
• How is the 'Overall Score' on the prospect and performance reports calculated?
• How do I export report data in a CSV?

Widgets

• How do I embed my landing page dialogue in my email signature (email signature snippet)?
• How do I edit the text in my email signature snippet?
• How do I customize the "Review Us" button widget?

Managing Your Profiles

• What can I do in "Manage > Defaults"?
• Can I make blanket edits to all existing profiles into my account?
• How do I manage add-ons (monitoring, text, email) for multiple profiles?
• How can I export a list of all profiles in my account?
• How do I temporarily suspend a client profile?
• How do I create a CSV or XLSX file to bulk add multiple businesses or business locations?

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Managing Your Users

• How do I create a separate, limited-access user account for a client or employee?
• What are the different levels of access I can grant users?
• How do I change a user's level of access?
• How can I filter my user/subuser list by owner?
• How do I know when a new user has set up their account?
• How do I re-send an account setup invitation to a user?

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Client Users

• I'm a client user and I've lost my password.

Best Practices

• How do I drive traffic to my landing page?

Lead Generation

• What are prospect reports and how do I create one?
• What is the 'Leads and Prospects' tab and how do I use it?
• How do I customize my lead-gen page?

Advanced

• I'm new to HTML. How do I use it to customize my emails or landing page text?
• CSS example library
• How do I change the font and alignment or do other custom styling on my landing page?

Your Account

• I've reached my profile / seat limit. How can I add more to my account?
• How do I update my billing information?
• How do I view my billing history?