Welcome. How can we help?
Featured Help Categories
Getting Started
Setting Up
API and Other Integrations
Review Monitoring
Email Campaigns
Setting Up Your Landing Page
Knowledge Base
White-Labeling
Text Message Campaigns (SMS)
Review Stream
- How do I show the Review Stream on my landing page?
- Why doesn't the Review Stream show the full review text?
- How do I manually add an existing review to my review stream?
- How do I create a CSV/XLSX file for bulk adding old reviews to my review stream?
- How do I upload my reviews CSV/XLSX to manually bulk add reviews to my review stream?
Multi-Location
Your Review Site Links
- How do I highlight a preferred review site link on my landing page?
- How do I turn off the review posting instructions on my review site links?
- How do I make a review site link only visible to desktop or mobile users?
- How do I collect reviews directly on my landing page without sending customers to another review site?
- Can I add multiple review site links at once?
- Can I add the negative customer feedback form as a review site link?
Notifications
Reports
- What are performance reports?
- How do I generate a performance report for my client?
- How do I schedule a recurring performance report?
- How do I customize my performance reports? What are my options?
- How is the 'Overall Score' on the prospect and performance reports calculated?
- How do I export report data in a CSV?
Managing Your Profiles
- What can I do in "Manage > Defaults"?
- Can I make blanket edits to all existing profiles into my account?
- How do I manage add-ons (monitoring, text, email) for multiple profiles?
- How can I export a list of all profiles in my account?
- How do I temporarily suspend a client profile?
- How do I create a CSV or XLSX file to bulk add multiple businesses or business locations?
Managing Your Users
- How do I create a separate, limited-access user account for a client or employee?
- What are the different levels of access I can grant users?
- How do I change a user's level of access?
- How can I filter my user/subuser list by owner?
- How do I know when a new user has set up their account?
- How do I re-send an account setup invitation to a user?
